Killington Chimney Sweep Team Refund & Cancellation Policy
Last updated: 2026-05-02
The Killington Chimney Sweep Team strives to provide unparalleled chimney sweep and inspection services to our valued clients in Medford, MA, and surrounding areas. We understand that life can be unpredictable, and we aim to accommodate our customers' needs with a clear and fair refund and cancellation policy. Below, you will find details regarding cancellations, refunds, weather delays, and our unhappiness guarantees.
Cancellation Notice
We kindly request that any cancellation of scheduled services be communicated to us at least 24 hours in advance. This notice allows us to adjust our schedules and offer the time slot to another customer seeking our services. If a cancellation occurs less than 24 hours before the appointment, we reserve the right to charge a cancellation fee equivalent to 50% of the total service cost. We believe this policy helps us maintain the quality and reliability of our services for clients in Medford and beyond.
Partial Refunds
In the event that you cancel your appointment according to the above notice, a full refund will be issued, minus any applicable transaction fees that may have been incurred during the payment process. However, for cancellations made less than 24 hours in advance, a partial refund may be available, depending on the service provided and the time spent preparing for your visit.
If a service cannot be completed due to unforeseen circumstances on our part, such as equipment failure or staffing shortages, we will gladly provide a full refund upon request. Our mission is to uphold our reputation for excellence and to ensure that you, as the homeowner, feel satisfied and valued.
Weather Delays
The safety of our clients and team members is paramount at Killington Chimney Sweep Team. Adverse weather conditions, such as heavy rain, snow, or extreme temperatures, can impede our ability to perform chimney sweeps and inspections safely and effectively.
In the event of inclement weather, we may need to reschedule your appointment. We will reach out to you as soon as possible to discuss alternative dates that fit your schedule. If the rescheduled time is not convenient for you, you have the option to cancel your appointment at no charge and receive a full refund.
Unhappiness Guarantee
At Killington Chimney Sweep Team, we take great pride in our craftsmanship and the level of service we provide. Should you find yourself unsatisfied with the quality of our work, we encourage you to contact us as soon as possible. Your feedback is invaluable to us, and we genuinely want to address any concerns you may have.
We offer an unhappiness guarantee that allows you to request a re-evaluation of our work if it does not meet your expectations. We will make every effort to resolve your concerns, which may include revisiting the service at no additional charge. If we are unable to rectify the situation to your satisfaction, we will discuss options for a partial refund based on the specifics of your case.
Additional Information
To request a cancellation, refund, or to address any concerns regarding our services, please contact our office at your earliest convenience. Your satisfaction is our priority, and we are committed to providing you with the highest level of service in Medford, MA, and the surrounding communities.
We appreciate your understanding of our policies, and we thank you for choosing Killington Chimney Sweep Team for your chimney cleaning and inspection needs. Our commitment to quality service and attention to detail ensures that your home remains safe and welcoming.
In summary, our refund and cancellation policy is designed to be fair to both our clients and our team. We ask that you provide us with notice of any cancellations, as last-minute changes can have significant impacts on our scheduling. We will gladly ensure that you are satisfied with our services, be it through additional visits or refunds, as we seek to uphold our reputation in the beautiful neighborhoods of Medford, West Medford, North Cambridge, Arlington, Everett, and beyond.